Shipping and Return Policy

I. Shipping Date

Orders are expected to be shipped in sequence on the day following each monthly Tsok Day, namely the 10th and 25th days of the Tibetan calendar, excluding Saturdays, Sundays, and public holidays.

Orders placed before 18:00 on a Tsok Day will be shipped in sequence on the following day, excluding Saturdays, Sundays, and public holidays.

Orders placed after 18:00 on a Tsok Day will be included in the next scheduled shipment.

In the event of major activities held by the Centre, the shipping date shall be subject to the latest shipping notice announced by the Centre.

Tsok Day / Tibetan Calendar Inquiry

II. Estimated Logistics Working Days After Shipment

Taiwan main island: 3–5 days

Hong Kong / Macau / Japan / Korea: 7–10 days

Singapore / Malaysia / Thailand: 8–11 days

Mainland China: 10–15 days, excluding remote areas

United States / France / Germany: 10–15 days

Canada / United Kingdom: 14–18 days

III. International Shipping and Returned Parcels

The Centre provides international shipping services. After an order is shipped, it will be delivered to the address provided in the order.

If a parcel is returned due to incorrect recipient information, failure to collect the parcel in time, refusal to accept delivery, or other personal reasons attributable to the recipient, the matter shall be handled as follows:

The original shipping fee is non-refundable.

If re-shipment is required, the purchaser shall bear the shipping fee for the second shipment.

If the product is in good condition and remains suitable for sale, a partial refund may be processed at the discretion of the Centre after deducting the returned parcel handling fee.

Special or customized products are not eligible for return or refund.

To avoid disputes, please be sure to confirm that the recipient address is correct and pay attention to parcel delivery notifications.

IV. Return and Exchange Policy

The Taiwan Yeshe Khorlo Buddhist Society website, hereinafter referred to as “this Website,” provides return and exchange services to members after purchase in accordance with the Consumer Protection Act. However, consumers who wish to apply for a return or exchange shall do so within seven days from the date of product delivery in accordance with the return procedure. The product packaging shall be kept complete, including but not limited to inner and outer packaging, accessories, gifts, and related items, and the relevant receipt and invoice shall be provided.

Products that have already been shipped are not eligible for reordering or order modification services.

V. Return and Exchange Instructions

Returns and exchanges will not be accepted under the following circumstances:

More than seven days have passed since the date of product delivery, including the day of delivery and public holidays.

The product is customized according to the member’s request.

The product is digital content or an online service that is deemed completed once provided.

The returned product is an audio-visual product, software, or points-based product that has already been opened.

The product has been opened and used, or has been damaged due to human factors, such as stains, malfunction, damage, wear and tear, abrasions, scratches, or dirt.

The returned product packaging is incomplete, items are missing, gifts or accessories are incomplete, or the invoice cannot be provided.

Only the outer packaging of the product has minor stains or dents that do not affect the quality of the product itself.

Malicious or excessive returns.

Each order is limited to one return or exchange, excluding defective new products.

Products purchased online cannot be returned or exchanged at a physical store.

VI. Return and Exchange Procedure

Please contact customer service first so that we may handle your request in a timely manner. Please provide the purchaser’s name, contact telephone number, order number, and reason for return or exchange. If the product is defective, please also attach clear photographs of the defect.

Please include the following information inside the packaging bag of the returned or exchanged product: name, telephone number, order number, and address, in order to facilitate return processing and inquiry.

Except where the nature of the product requires opening in order to inspect whether there is any defect, returned products must be new and unopened, and must remain complete. This includes the product itself, accessories, gifts, warranty card, original packaging, and all accompanying documents or information.

Please do not omit any accessories. Members may not disassemble the product or damage the outer packaging on their own. If the product, accessories, gifts, or outer packaging are lost, damaged, or incomplete, the product may not be returned or exchanged.

For products whose nature requires opening in order to inspect whether there is any defect, the outer packaging is also considered part of the product. Therefore, this Website may charge the necessary restoration costs according to the degree of damage.

Please do not directly attach the shipping label to the product box when returning the product. Please place the product box inside an additional packaging bag to avoid damaging the original product packaging, which may affect your return rights.

Please note: If, within seven working days from the day following the application for return or exchange, the return process cannot be completed due to inability to contact the consumer, failure of the pickup personnel to collect the returned or exchanged product, or any other circumstance not attributable to this Website, the member shall be deemed to have cancelled the return application, and the member may not apply for another return or exchange for the same order.